Our Support service is there to put tenants in control of their own rehabilitation and independence, with the ultimate goal of Moving On and commencing a happy and independent life in a permanent home. From the very first day, we work together on a support plan that meets the tenant’s often complex needs, giving them ultimate control over their choices and learning whilst steering them in the right direction. The plan is reviewed and updated regularly with their support worker and new actions put in place as the tenant grows and develops, giving our tenants a sense of achievement, self-confidence and purpose.
Tenant Aims
- Create an independent life for themselves free from offending behaviour, drug or alcohol abuse and negative situations
- Have control over their choices
- Become socially active within the local community with the hope of contributing to the local economy
AOTCHA Promise
- To treat everyone equally
- To be honest and open
- To treat everyone with dignity and respect
- To listen and communicate openly
We want our tenants to leave us with new skills and abilities, confident, safe in their own actions and reactions, skilled and ready to face their independent life.
The key areas we offer support:
- Assisting with the creation of a support plan, to include milestone achievements
- Assisting with the security of the property because of tenant needs
- Assisting tenants with maintaining their health, safety and well-being in their use of the property
- Advising and supervising tenants on the use of domestic equipment and applications
- Assisting with arranging minor repairs to, and servicing of, tenants own domestic equipment and appliances
- Providing life skills training in maintaining the property and immediate grounds and any associated buildings in an appropriate condition
- Assisting tenants to engage with individuals, professionals and other bodies with an interest in their welfare and future development
- Arranging adaptations to enable tenants to cope with disability
- Advising or assisting with personal budgeting and debt counselling
- Advising or assisting in dealing with benefit claims and other official correspondence relevant to sustaining accommodation and managing finances
- Assisting with shopping and errands
- Providing and maintaining emergency alarm and call systems in relation to the provision of care, support or supervision.
- Responding to emergency alarm calls, where such calls relate to the provision of care, support or supervision of a tenant
- Helping with cleaning the property
- Helping with controlling access to the property
- Encourage social inclusion and undertaking welfare checks
- Arranging social events
- Advising or assisting with resettlement and removing offending behaviour from life (own or someone else’s)
- Other support that enables tenant to cope with the practicalities of everyday life
